Hino boasts J.D. Power award

NOVI, Mich. — Hino Trucks engines rank highest in customer satisfaction among conventional medium duty truck owners for an unprecedented third year in a row, the mid-range truckmaker announced.

The study, now in its third year, measures customer perceptions of 2009 model year Class 5, 6 and 7 gasoline and diesel engines.

Eight factors are measured to determine overall engine satisfaction and include: engine reliability and dependability; accessibility to components for service/maintenance; engine warranty; engine control module (ECM); maintaining speeds on grades; average fuel economy; vibration at idle; and acceleration when fully loaded.

The company says Hino trucks performed particularly well in engine reliability and dependability, average fuel economy and vibration at idle.

According to J.D. Power and Associates, Hino continues to satisfy its owners by focusing its efforts on the most important aspects of customer satisfaction and maintaining high quality in their engines.