Kenworth on top of JD Power survey; Freightliner highest in vocational
KIRKLAND, Wash.– Kenworth Truck achieved the highest ranking in customer satisfaction among Class 8 truck owners in the Over the Road, Pickup and Delivery (P&D), and Dealer Service segments, according to the J.D. Power and Associates 2009 Heavy Duty Truck Customer Satisfaction Study.
The company says it has earned the Over the Road honor five consecutive years, as well as receiving all five Pickup and Delivery awards presented, and three Dealer Service awards.
Kenworth has received 16 heavy-duty truck customer satisfaction awards since J.D. Power and Associates initiated the studies in 2003.
In the J.D. Power and Associates Heavy Duty Truck Dealer Service segment, Kenworth was ranked the highest for Dealer Facility, Service Quality, Service Delivery, Service Initiation, and Service Advisor categories.
Meanwhile, in the vocational truck segment, Freightliner ranks highest, showing marked improvement from 2008 in all four factors driving satisfaction: performance; quality; warranty; and cost of ownership.
Freightliner performs particularly well in performance, warranty, and cost of ownership. Kenworth and Western Star, respectively, follow Freightliner in the vocational truck rankings.
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