Kenworth’s 2005 JD Awards tally grows to five
KIRKLAND, Wash. — Kenworth Truck Company achieved the highest ranking in customer satisfaction among truck owners in the Medium Duty Conventional Truck Segment and Medium Duty Dealer Service Segment, according to the J.D. Power and Associates 2005 Medium Duty Truck Customer Satisfaction Study.
With the reception of two medium duty awards, Kenworth received five of the six available awards for which it was eligible in two major studies. In the study, Kenworth achieved the highest ranking in customer satisfaction among Class 8 truck owners in the Over The Road, Pickup and Delivery, and Dealer Service Segments.
“Kenworth is honored to receive the 2005 medium duty conventional truck segment and dealer service awards presented by J.D. Power and Associates,” said Bob Christensen, Kenworth general manager and PACCAR vice-president. “Kenworth employees and dealers share in this significant accomplishment and take great pride in providing and supporting the World’s Best medium duty products.”
The 2005 J.D. Power and Associates study is based on interviews with nearly 1,400 primary maintainers of medium duty trucks (Class 5, 6 and 7). Customers gave Kenworth the highest scores in the industry in all six of the medium duty conventional product categories, including vehicle quality, cab interior, exterior design and styling, transmission, engine, and ride, handling and braking.
For the second consecutive year, Kenworth ranked highest in medium duty dealer service. Customers gave Kenworth the industry’s highest scores in five of the seven service categories, including dealer attitude, service delivery process, price of service, service quality, and service initiation.
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