Navistar trucks gets top marks in J.D. Power survey
WARRENVILLE, Ill. — Navistar International heavy duty trucks ranked the highest in customer satisfaction in the Vocational Truck and Dealer Service segments, according to the J.D. Power and Associates 2010 Heavy-Duty Truck Customer Satisfaction Study.
In the vocational truck segment, customers said International Class 8 commercial trucks performed particularly well in the engine, cab and body and transmission factors.
International also ranks highest in Class 8 customer satisfaction for the service segment, scoring points in service delivery; service advisor; price; dealer facility; service quality; and service initiation.
"We are proud to be recognized by J.D. Power and Associates with awards that signify Navistar’s commitment to providing the best possible experience for International truck customers," said Jack Allen, president of Navistar’s North American truck group.
The J.D. Power Study is based on responses from 1,682 primary maintainers of 2009 model-year Class 8 heavy-duty trucks.
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