People Tip # 11
Training approaches should be selected on the basis of the topic being addressed. A skill such as the checking of brake adjustment will likely require a hands-on demonstration. When addressing the attitudes needed to deal with an irate customer, a role-playing exercise may be the better choice.
The tip of the week is brought to you by The Canadian Trucking Human Resources Council.
Have your say
This is a moderated forum. Comments will no longer be published unless they are accompanied by a first and last name and a verifiable email address. (Today's Trucking will not publish or share the email address.) Profane language and content deemed to be libelous, racist, or threatening in nature will not be published under any circumstances.