Caterpillar engines earn J.D. Power awards
MOSSVILLE, Ill. (March 4, 2002) — J.D. Power & Associates presented Caterpillar with its highest awards for customer satisfaction in the “heavy-duty over the road” and “heavy-duty vocational” engine categories.
The awards were given based on the results of J.D. Power and Associates 2001 Heavy-Duty Truck Engine and Transmission Customer Satisfaction Study, an annual survey that measures customer satisfaction with product quality and performance.
The study, which was based on interviews with more than 2800 owners of class-8 trucks, evaluates several performance criteria, including engine performance and quality, warranty, noise, and fuel economy. Engine life, which encompasses durability, reliability, and length of warranty was the most important factor, accounting for more than half of the total impact on overall customer satisfaction. In addition to the overall satisfaction measurement, the Cat 3406E was ranked highest in five individual engine satisfaction measures.
Caterpillar also received these two awards in 2000.
Have your say
This is a moderated forum. Comments will no longer be published unless they are accompanied by a first and last name and a verifiable email address. (Today's Trucking will not publish or share the email address.) Profane language and content deemed to be libelous, racist, or threatening in nature will not be published under any circumstances.