FedEx Canada honored for customer service
MISSISSAUGA, Ont. — Federal Express Canada has been given the Best of the Best Americas award from Contact Center World in Orlando, Fla. — a leading on-line resource for contact center and customer service professionals.
The international panel of judges awarded the prize to FedEx Canada for its ability to deliver an outstanding customer experience through focusing on the performance culture of its employees, as proven by its receipt earlier this year of the “Contact Center Employer of Choice” award. FedEx Express Canada will now go on to compete for the title of Best in the World for 2007 later this year in Las Vegas.
The 2nd Annual Contact Center World Awards and Conferences are supported by 16 industry associations around the world.
“Our brand is founded on reliability, and the contact centre is, in most cases, the customer’s first interaction with our company. If we do everything right at the front end and provide our customers with the correct information so they can access the global marketplace, they will become loyal customers,” said Patsy Bertoia, managing director, Customer Service at FedEx Express Canada.
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