Mack rolls out emergency parts program

LEHIGH VALLEY, PA (July 9, 2001) — Mack Trucks announced a new parts program that will have an order ready for shipment within hours of a request for parts, regardless of the time or day.

The program, PartsPlus, “allows our dealers to improve their service to customers who must have a part when our conventional next-day, emergency service is not enough,” said Terry Ethier, director of parts marketing.

With PartsPlus, a Mack PDC employee will be dispatched to pick, pack, and load the necessary material whenever a PartsPlus call is received. The same employee will arrange with a carrier for the next available shipment and notify the dealer of the expected arrival time.

“Because of different dealer locations and varying airline schedules, we cannot always predict the exact amount of time that this will take to complete. But we can estimate that the majority of parts will be delivered to the Mack dealer’s location within eight to 24 hours,” said Ethier.

All Mack dealers have already been provided with PartsPlus instruction sheets that outline the proper procedures, contact phone numbers, PDC airport coverage, estimated delivery times and costs.