New DHL border ops centers cut transport crossing times

PLANTATION, Fla. — The world’s largest global express delivery and logistics company announced a new border crossing program that will streamline shipping in North America.

DHL says its new North America Trade Lane initiative will speed and expedite cross-border shipments, saving time and money for companies in the cross-border express and ground parcel shipping market in North America.

DHL is adapting its networks, infrastructure and services to better match customers’ evolving supply chains. The program includes:

Enhancements to DHL’s facilities, fleet and other infrastructure, including new International Gateways and expanded “Border Operating Centers”(BOCs); additional bilingual customer service representatives to help customers navigate the regulatory aspects of cross-border shipping; and more customer service reps with expertise in cross-border shipping solutions.

Beginning in 2007, each of DHL’s new BOCs will expand operations to include, under one roof, advanced technology inspection equipment, fast-track customs clearance systems, and specially trained staff.
DHL will also expand U.S.-Canada cross-border operations to facilitate expedited northbound and southbound shipments. DHL has already dramatically increased its Canada network with the purchase in of Loomis in 2003, one of Canada’s leading express and ground parcel shipping networks, adding new facilities to the DHL express network and recently reconfiguring its network operations to accept larger aircraft.

“The new BOCs will not only bring us closer to our customers, but also ensure close working relationships with local customs clearance officials,” says Lindsay Birley, DHL executive vice-president of International Products and Services. “We’re applying what we’ve learned as the world’s leading international shipper to increase convenience and speed, while lowering costs. We see enormous potential in making cross-border shipping easier for North American shippers.”

Future DHL improvements to support the flow of goods and documents throughout North America will include additional ground network upgrades and ground fleet enhancements, added flights in all three countries, specialized customer-focused call center operations, and additional Border Operations Centers along the U.S.-Mexico and U.S.-Canada borders.