Peterbilt to expand TruckCare offerings, boost Internet-related features
RENTON, Wash. (August 15, 2001) — Peterbilt Motors Co. has added an impressive menu of options to its six-year-old TruckCare customer service program, making it potentially the most comprehensive maintenance-scheduling tool since the payphone.
The new features are designed to give customers more flexibility in tracking and planning maintenance events, stocking parts, and even paying for the service.
The company said its TruckCare call centre, located at Paccar Parts headquarters in Renton, Wash., will play a greater role in scheduling vehicle maintenance events and helping with emergency situations. The call centre already handles an average of 1200 calls a day, with 93% of them reaching a very competent human operator in less than three minutes.
Peterbilt also plans to deliver more fleet maintenance management tools via the Internet. A VIN-specific parts catalog on-line, where customers can look up parts information on specific vehicles based on their factory specs, is in development. This information is currently available on CD-ROM.
Have your say
This is a moderated forum. Comments will no longer be published unless they are accompanied by a first and last name and a verifiable email address. (Today's Trucking will not publish or share the email address.) Profane language and content deemed to be libelous, racist, or threatening in nature will not be published under any circumstances.